Refund Policy

We offer a 100% Satisfaction Guarantee or your money back (excluding shipping) on our supplement range. If our supplements don't work for your dog then you get your money back. If you don't love it, you don't pay for it!

To be eligible to claim a refund under our 30 day money back guarantee (excluding shipping) you need to contact us within 30 days of placing your order including:

• Your order number
• The reason for your refund request

Unless faulty, we do not offer refunds on our Storage Tins. This also applies to our Slow Feeder Lick Bowls or Lick Mats and are unable to accept returns on these products due to hygiene reasons. 

Our 30 day money back guarantee only applies to purchases made via our website and does not apply to purchases of our products made via other retailers.

Please contact woof@buddyandlola.co.uk for refund & return requests. We do not offer reimbursement for shipping costs incurred when returning an item/s to us.

We do not offer refunds or replacement orders when this has happened due to an incorrect address being added when a customer places an order. If you realise the delivery address is wrong on your order please contact us asap and we will do our best to help but we can't guarantee we will be able to amend your address details once an order has been placed.