Terms of Service

Buddy & Lola - Terms of Service

Last Updated: 19.03.25

Welcome to Buddy & Lola! By accessing or using our website (the "Site"), products, and services, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully.

1. General Information

Buddy & Lola is a UK-based company specialising in premium nutritional supplements and pet care products for dogs. Our mission is to provide pet owners with trustworthy, high-quality products designed to support healthy, happy pooches.

2. Acceptance of Terms

By using our Site or purchasing our products, you confirm that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy. If you do not agree, please do not use our services.

3. Business Information & Disclosure

In compliance with UK law, the following business information is provided:

Business Name: Buddy & Lola Limited
Company Registration Number: 13245562
Registered Office Address: 27 Old Gloucester Street, Monomark House, London, WC1N 3AX
Incorporation Date: 4th March 2021
Contact Information: woof@buddyandlola.com

This information is available in our footer and on our Contact Us page.

4. Eligibility

You must be at least 18 years old or have the consent of a parent or guardian to use our services.

5. Products

At Buddy & Lola, we take great care to ensure that all product descriptions, images, and pricing information are accurate. However, we reserve the right to amend product details and prices without prior notice. Please consult your veterinarian before starting your dog on any new supplement.

All orders are subject to availability.
We reserve the right to refuse or cancel any order at our discretion.
Prices and product descriptions are subject to change without notice.

6. Orders

We strive to make your shopping experience easy and secure. Orders can be placed directly through our website. Payments are processed securely, and we accept all major credit and debit cards. Please ensure all information provided during checkout is accurate to avoid any delays.

7. Shipping & Delivery

We pride ourselves on quick and reliable delivery. Orders placed within the UK are usually processed within 1 business day.

Shipping times may vary depending on your location. Please note that any delays caused by postal services are beyond our control, but we’ll do everything we can to assist. You can find out more about our shipping times and services here.

8. Subscription

Subscriptions can be easily managed or cancelled anytime by accessing your Account Page.

You are not tied to any minimum orders or period
You can make changes to your subscription or cancel at any time without any penalty
We cannot cancel or refund an order less than 24 hours before the delivery date unless agreed beforehand with Buddy & Lola Ltd
You can change dates of subsequent delivers greater than 48 hours
We can change a delivery date without any notice but we will always try to contact you first
Discounts and Promotions apply to one household only at any given time.

9. Returns & Refunds

Your satisfaction is our top priority! If, for any reason, you're not happy with your purchase, we offer a hassle-free return policy. Returns are accepted within 30 days of receiving your order, provided the product remains unused, unopened, and in its original condition. Refunds are issued promptly once the returned product is received and inspected. You can find out more about our refund policy here.

10. User Accounts

You are responsible for maintaining the confidentiality of your account and password.
We reserve the right to suspend or terminate accounts that violate these Terms.

11. Privacy Policy

Your privacy matters to us. All personal information collected during your visit is handled securely and in compliance with applicable data protection laws. For more details, please review our Privacy Policy.

12. Intellectual Property

All content on the Site, including images, text, logos, and graphics, is owned by or licensed to Buddy & Lola.
You may not use our intellectual property without prior written consent.

13. Communication Policy

At Buddy and Lola, we prioritise clear and compliant communication with our customers. By providing us with your contact information, you consent to receive communications from us via SMS and email related to your orders, updates, promotions, and services. We strictly adhere to all applicable laws and regulations, ensuring compliance with industry standards for SMS and email communications. You may opt out of promotional communications at any time without affecting transactional or essential communications regarding your account or purchases.

Your privacy and trust are our top priorities, and we are committed to safeguarding your personal information. For more details, please refer to our Privacy Policy.

14. Liability & Consumer Rights

While we stand by the quality of our products, Buddy & Lola cannot be held responsible for any adverse reactions or outcomes. Our supplements are designed to support your dog’s overall well-being but do not replace professional veterinary care.

We are responsible for ensuring that all product descriptions and information on our website are accurate.
Nothing in these Terms seeks to limit your statutory consumer rights under UK law, including your right to expect goods of satisfactory quality and fit for purpose.
Our liability is limited to the purchase price of the product in question, except where prohibited by law.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.

16. Changes to These Terms

We reserve the right to update these Terms at any time. We may occasionally update these Terms of Service to reflect changes in our policies or the legal framework. Continued use of our site constitutes acceptance of any modified terms.

17. Contact Us

If you have any questions about these Terms, please contact us at woof@buddyandlola.com

Thank you for choosing Buddy & Lola!